Talk to us.
Three ways to reach the team. Pick the channel that fits — we answer all of them, but some are faster for some kinds of question.
No ticket queues, no AI triage, no "we'll route you to the right team". Both engineers read every email.
Tell us what you need.
Give us enough context to understand the environment and the outcome you need. If you are unsure which HSVE service fits, choose “Not sure / Help me choose”.
Pick the right channel.
We don't mind which one — but matching the channel to the question gets you a useful answer faster.
Email us
The support email address. The main source of support, from the HSVE Helpdesk.
- ▸Order Help
- ▸Quotes & invoices
- ▸Proxmox Support Tickets
Join the Discord
6200+ members including most of our past clients. Quickest place to get an answer to a Proxmox question, see how we work, or read the threads from people who hit your bug last month.
- ▸Technical questions
- ▸Template requests
- ▸Nerds lurking
Book a call
When email tag isn't cutting it. A 30-minute intake call is free and unobligated. After that, calls are billed as part of an Hourly or Standard engagement.
- ▸Intake calls (free)
- ▸Hourly consult slots
- ▸Live troubleshooting
What makes a good first email.
We answer faster when these are in the first message. Skip whatever doesn't apply.
- ✓What you have todayCluster size, Proxmox version, current hypervisor if migrating, rough VM count.
- ✓What you wantOutcome in one sentence. "Migrate off ESXi by Q3" beats "we need help with virtualisation".
- ✓ConstraintsBudget range, deadline, downtime windows you can or can't use.
- ✓Decision shapeWho signs off. Whether this is exploratory or you're ready to engage.
- ✓Best contact modeEmail vs. Discord vs. call. We default to email replies unless you say otherwise.
Where we are.
Remote-first, UK-based. On-site work is available across the UK and Ireland, billed at the same hourly rate plus travel at cost.