Privacy Policy

At HSVE Ltd ("HSVE," "we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. HSVE Ltd is registered in England and Wales under company number 17394992. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you consent to the data practices described in this policy. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase products or services
• Contact us for consultation or support
• Subscribe to our newsletter or communications
• Participate in surveys or promotions

This information may include: name, email address, postal address, phone number, company name, job title, payment information, and any other information you choose to provide.

1.2 Technical Information

When you use our website or services, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information (operating system, device type, unique device identifiers)
• Pages visited, time spent on pages, and navigation paths
• Referring/exit pages and URLs
• Date and time of access

1.3 License Usage Information

For licensed products, we may collect information about license validation, activation, usage patterns, and technical performance to ensure proper functionality and prevent unauthorized use.

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookie settings through your browser preferences.

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information (confirmations, invoices, receipts)
• Manage your account and provide customer support
• Send administrative information, updates, and security alerts
• Respond to your inquiries and fulfill your requests
• Validate and manage product licenses
• Personalize your experience and deliver relevant content
• Send promotional communications (with your consent where required)
• Analyze usage patterns and improve our website and services
• Detect, prevent, and address technical issues, fraud, and security concerns
• Comply with legal obligations and enforce our terms

If you are located in the European Economic Area (EEA) or United Kingdom, our legal basis for processing your personal information includes:

• Contractual Necessity: Processing necessary to fulfill our contract with you or to take steps at your request before entering into a contract
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, security, and fraud prevention
• Consent: Processing based on your explicit consent, which you can withdraw at any time
• Legal Obligation: Processing necessary to comply with legal requirements

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processing (e.g., Stripe)
• Cloud hosting and storage
• Email delivery and communications
• Analytics and performance monitoring
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to legal processes, such as subpoenas, court orders, or regulatory requests.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

4.4 Protection and Safety

We may share information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure hosting infrastructure
• Regular security assessments and monitoring
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The duration of our relationship with you
• Legal or regulatory requirements
• Dispute resolution needs
• Business operational requirements

When we no longer need your information, we will securely delete or anonymize it.

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a structured, commonly used format.

7.2 Correction

You can request that we correct inaccurate or incomplete personal information.

7.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions.

7.4 Restriction and Objection

You can request restriction of processing or object to processing of your information in certain circumstances.

7.5 Withdraw Consent

Where processing is based on consent, you can withdraw your consent at any time.

7.6 Marketing Communications

You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer information outside the EEA or UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or other legally recognized transfer mechanisms.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Our website may contain links to third-party websites or services that are not owned or controlled by HSVE. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and update the "Last Updated" date.

For material changes, we will provide additional notice, such as by email or through a prominent notice on our website. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are located in the EEA or UK and have concerns about our data processing practices, you have the right to lodge a complaint with your local data protection authority.