Terms of Service

Welcome to HSVE Ltd ("HSVE," "we," "our," or "us"). HSVE Ltd is a company registered in England and Wales under company number 17394992. These Terms of Service ("Terms") govern your access to and use of our website, services, products, and any related offerings (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

HSVE provides professional IT consultation services, including but not limited to:

• Proxmox Virtual Environment setup and configuration
• Custom virtual machine templates and deployment
• Virtualization platform migration services
• Technical training and support
• Digital products and downloadable templates

The specific scope, deliverables, and timelines for consultation services will be outlined in separate service agreements or statements of work.

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

Pricing: All prices are displayed in British Pounds (GBP) unless otherwise stated. Prices are subject to change without notice, but changes will not affect orders already placed.

Payment Processing: Payments are processed through secure third-party payment processors. You agree to pay all fees and charges associated with your purchases.

Invoicing: For consultation services, invoices will be issued according to the terms specified in your service agreement. Payment is typically due within 14 days of invoice date unless otherwise agreed.

Taxes: You are responsible for any applicable taxes, duties, or similar charges related to your purchase, except for taxes based on our net income.

License Grants: Upon purchase of digital products or templates, we grant you a non-exclusive, non-transferable, revocable license to use the product in accordance with the license terms provided at the time of purchase.

Restrictions: Unless explicitly permitted, you may not:

• Redistribute, resell, or sublicense our digital products
• Remove or modify any copyright, trademark, or proprietary notices
• Reverse engineer, decompile, or disassemble our products
• Use our products for any unlawful purpose

License Validation: Some products may require online license validation. You agree to allow such validation checks and understand that failure to validate may result in service interruption.

Template Script Priority Support: A completed order containing an active, unexpired HSVE Proxmox Template Script licence qualifies for our Customer Centre Priority Support queue. Eligibility is matched to the email address used for the purchase, not to an unrelated email or Portal access alone. It ends if the qualifying licence expires or is revoked, and can resume once a paid renewal is confirmed and recognised. Queue placement does not guarantee reply or resolution times, 24/7 service, or unlimited technical assistance. Custom engineering, migrations and managed infrastructure support remain separately scoped services. For practical guidance, see How Priority Support works.

Digital Products: HSVE Proxmox Template Scripts and other digital products are non-refundable. Access is delivered immediately after payment, and by completing your purchase you request immediate supply and acknowledge that you lose the right to cancel once delivery has begun.

Refunds are not given for unsupported or incompatible hardware (including laptops and mini PCs), for unused access time, or where a licence is revoked for breach of these Terms, including use in more than one location.

Consultation Services: Refund eligibility for consultation services will be determined based on the terms outlined in your specific service agreement.

This does not affect your statutory rights. If a product is faulty or not as described, contact us at the email address provided in the Contact section.

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, are the exclusive property of HSVE or our licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any of our proprietary content without our express written permission.

You agree not to:

• Use our Services for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to any part of our Services
• Interfere with or disrupt the operation of our Services
• Upload or transmit viruses, malware, or other malicious code
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest information about other users without their consent
• Engage in any activity that could damage our reputation or business

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our Services will be uninterrupted, secure, or error-free, or that any defects will be corrected. You use our Services at your own risk.

While we strive to provide accurate and reliable consultation services, we do not guarantee specific results or outcomes. Technical implementations depend on numerous factors beyond our control.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HSVE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR £100, WHICHEVER IS GREATER.

You agree to indemnify, defend, and hold harmless HSVE and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

These Terms remain in effect while you use our Services. We may suspend or terminate your access to our Services at any time, with or without cause or notice, if we believe you have violated these Terms or for any other reason at our sole discretion.

Upon termination, your right to use our Services will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, and limitations of liability.

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or our Services shall be resolved through good faith negotiations. If negotiations fail, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

We encourage you to review these Terms periodically to stay informed about our terms and conditions.

If you have any questions, concerns, or feedback regarding these Terms, please contact us:

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms constitute the entire agreement between you and HSVE regarding your use of our Services and supersede any prior agreements, understandings, or representations, whether written or oral.