Priority Support. Included with an eligible licence.
Customers with an active HSVE Proxmox Template Script licence from a completed purchase qualify for our dedicated Priority queue in the HSVE Customer Centre, without buying a separate support add-on.
Who qualifies?
An active, unexpired Proxmox Template Script licence from a completed order. Eligibility lasts while the qualifying licence remains active and ends when it expires or is revoked. HSVE Portal access alone, other products and unpaid orders do not qualify.
How does it work?
Send your enquiry through the Customer Centre or email [email protected] using the same email address you used to purchase. Our Helpdesk checks eligibility automatically. You do not have to enter a licence key or select Priority on the form. New enquiries can temporarily appear in the General queue while an eligibility check is pending.
If you need to use a different email address, contact us from your purchase email first. We cannot automatically recognise a different address as entitled to Priority.
What does Priority mean?
Priority means your eligible enquiry is placed in a dedicated queue for our staff to review. It does not guarantee a response or resolution within a particular time, immediate assistance, 24/7 availability, a service-level agreement, or unlimited engineering work.
Product and order-related enquiries can be submitted through the Customer Centre. Custom deployments, server troubleshooting beyond the product, migrations and managed infrastructure support are separately scoped services and may require a quotation.
What happens when I renew?
After a paid renewal is confirmed and the Template Script licence is active again, the Helpdesk can recognise its renewed expiry during the next eligibility check. Ticket submission is still available if licence verification is temporarily unavailable.
Priority queue eligibility is an included product benefit, not a separate managed-support contract. For a specific engineering requirement, contact HSVE.