?What exactly do I get?↗
A shell script (~12 KB) that fetches and imports curated VM images straight into Proxmox VE. Plus access to all 24 templates in the library, plus any new templates released during your access window.
?Does this include HSVE Portal?↗
Yes. HSVE Portal access is included at no extra cost with your HSVE Proxmox Template Script purchase. There is no separate Portal subscription.
?What does Priority Support include?↗
A completed purchase with an active, unexpired Template Script licence qualifies for our dedicated Customer Centre Priority queue. Use your purchase email when contacting support. Queue priority does not guarantee a response or resolution time or include custom engineering work.
?How is delivery handled?↗
Once payment is confirmed, we send the order details and installer link to your purchase email. You can also view your licence details in your HSVE Account Dashboard. If the email is delayed, check spam or contact the Customer Centre.
?Is this a subscription that auto-renews?↗
No. This is a one-time payment for a fixed access window. There are no recurring charges. When your window expires, you keep what you have downloaded — you just won't receive new updates.
?What if I extend mid-window?↗
Renew an eligible licence from your HSVE Account Dashboard. Your existing licence key stays the same and any unused paid time is preserved; if the licence has expired, the extension starts from confirmed payment. No automatic renewal is required.
?Refund policy?↗
Please review the HSVE Terms of Service before purchasing. Digital product refund restrictions are subject to your statutory rights; contact support if a product is faulty or not as described.
?Do I need a licence for Windows / macOS images?↗
Windows images require your own licence key. macOS images are only for use on Apple-licenced hardware (or within the terms of Apple's EULA for virtualisation). We do not provide OS licences.
?Is this for personal or business use?↗
Both. The standard (6-month) licence covers personal and small-team use on unlimited Proxmox nodes you own. The extended (12-month) licence additionally covers commercial lab environments.